準備來加拿大打工度假，並且想要找餐廳服務生類型的工作，一定要擁有 Serving It Right 證照！官方提供線上課程學習，準備時間大約4小時，由於自己研究考試花費了不少時間，還考了第二次才過關 XD ，時間都花下去了，乾脆直接幫大家整理 Serving It Right 考題＋攻略，希望大家順利過關！
1. 什麼是 Serving It Right 證照？
Serving It Right 是加拿大的一項強制性證照，為了保障顧客安全，所有提供酒精飲品的工作都需要你了解酒精銷售規範及如何應對醉酒顧客，所以專門針對那些從事酒精飲料服務的人員，不管你是當酒吧服務生、餐廳Server或其他類型的服務員，這張證照都是必須要擁有的，面試的時候HR會要求提出擁有證照的證明。
2. Serving It Right 考什麼？
Serving It Right 主要是透過線上考試，一共有35道題目，單次考試是35加幣，有三次的機會可以重考，所以就算沒考過也不用太擔心，平均正確率達80%就可以通過考試，考試的主題有四大類別，有線上課程和PDF檔可以參照學習！
- Alcohol and Your Legal Responsibilities：
- 了解酒精服務的法律規範，包括合法飲酒年齡、避免酒後駕駛及販賣酒精給未成年人的法律後果。
- Intoxication and Impairment：
- 識別顧客的醉酒或受損狀況，並採取適當措施防止其繼續飲酒，確保顧客和他人安全
- Responsible Beverage Service：
- 提供負責任的酒精服務，確保顧客不過量飲酒，並能推薦適當的飲品或非酒精選擇
- Scenarios：
- 通過實際情境模擬，讓服務員練習如何應對醉酒顧客、未成年顧客及其他突發情況，提升應變能力。
3. Serving It Right 如何準備？
好孩子不要學，我自己懶惰沒有把所有線上課程看完XD 而是先把PDF檔案大致瀏覽過一遍後，直接到 Serving It Right 網站上做提供模擬考題，感受一下正式測試的題型，寫完立刻就可以對答案，不懂的再回去比對PDF檔案，如果單純是為了考到證照，等一下會分享偷吃步，有時間的話建議還是要認認真真的把影片看完，對於實務經驗也會很有幫助！
4.Serving It Right 考試技巧：
第一次考試我承認，是直接把答案丟到Chat GPT下指令請AI幫我做答，但是不知道為什麼居然沒考過 😂 錯誤率比想像中的高，這就是太倚賴AI的下場，後來第二次考試則是輸入關鍵字，到官方給的PDF比對找答案，就順利通過了～
線上考試的好處就是可以open book，時間綽綽有餘，所以不用擔心，一步一步來肯定會通過
另外一個小技巧是，第一次回答錯誤的題目第二次有很高機率會再出現，可以對完答案之後再瀏覽一下錯誤題型，這樣考試通過的成功率就會高很多
5. Serving It Right 考題＆解答：
Question 1 | How long after the completion of liquor service must patrons leave a liquor-primary establishment?
30 minutes
Question 2 | For how long should incident reports be kept?
Six years
Question 3 | A female individual walks up to the bar. She quickly flashes her identification and immediately begins asking the bartender about his interests. After a couple of minutes of conversation, she orders a vodka tonic. What should the bartender do?
Ask to see her identification.
Question 4 | What physical feature is most reliable when comparing an individual to their identification photo?
Height
Question 5 | What approach should be taken when forcibly ejecting an intoxicated patron from an establishment?
Inform the patron that the staff member has the authority to eject them.
Question 6 | A bartender works for a manager that openly encourages their staff to consume alcohol while on the job. A colleague, who is a family friend of the manager, orders a shot for themselves while waiting on their customer’s order to be ready. What should the bartender do?
Refuse to serve the colleague the drink.
Question 7 | What behaviour may indicate to the server that a patron is intoxicated?
All of the above (Incoherent, rambling speech, A lack of coordination, Rude, offensive or inappropriate behaviour)
Question 8 | What are the recommended drink limits in order to reduce long-term health risks?
2 drinks a week.
Question 9 | A customer is purchasing a bottle of wine from a grocery store authorized to sell wine. The only person working at the till is 18 years of age and holds a Serving it Right certification. Can the till attendant make the sale?
No, the till attendant must be 19 years of age to be able to make the sale.
Question 10 | True or False: Consuming alcohol while taking cold medication is safe.
False
Question 11 | Which statement regarding the effects of alcohol use is correct?
Alcohol can cause sleeping problems.
Question 12 | A customer having recently undergone surgery is on narcotic pain relievers. The customer consumes one beer. A couple of minutes later, the staff member notices that the customer’s skin has a blue tint and is cold. What should the staff member do next?
Call 911 and BC poison control.
Question 13 | Which of the following strategies reduce the risk of drink spiking?
Removing any unattended glasses.
Question 14 | True or False: All individuals are equally affected by alcohol consumption.
False
Question 15 | What is the first step towards preventing intoxication?
Monitor a person’s behaviour.
Question 16 | Which of the following staff members requires a Serving it Right certification?
All staff working in a facility which serves alcohol, including minors.
Question 17 | In BC, how many pieces of ID must be requested and reviewed to confirm that an individual is not a minor?
Two
Question 18 | As defined by Canada’s low risk drinking guidelines, how many ounces of beer at 5% alcohol by volume represents one standard drink?
12 ounces
Question 19 | True or False: A person can only be charged with impaired driving if their Blood Alcohol Concentration (BAC) is equal to or greater than 0.05%.
False
Question 20 | A 23-year-old healthy man has consumed two standard drinks in the past two hours and does not appear to be intoxicated. Suddenly, he starts showing signs of poor coordination and slurred speech. What should the server suspect?
Drink spiking
Question 21 | A patron has been continuously bothering a couple seated at the next table even after multiple interventions from the staff. What should the staff member do next?
Escort the patron out of the establishment.
Question 22 | What is drink spiking?
Addition of drugs or alcohol to a person’s drink without their consent.
Question 23 | An intoxicated patron has gotten into their vehicle despite the best efforts of staff members. What should the staff do first?
Write down the description of the car and licence number and call police.
Question 24 | True or False: The only way to test a person’s Blood Alcohol Concentration (BAC) is by using a breathalyzer.
False
Question 25 | True or False: Catering staff are permitted to drop off alcohol at catered events.
False
Question 26 | What is one way an establishment can assist in getting patrons home safely?
Post signs promoting designated driver programs in visible areas.
Question 27 | A patron demonstrates signs of intoxication yet they insist that it is safe for them to drive home. What should the staff do?
Staff may have a duty of care for the intoxicated patron.
Question 28 | True or False: Staff are prohibited from using force when ejecting a troublesome patron from the establishment.
False
Question 29 | Who is required to obtain a SIR certificate when working at a restaurant?
Managers, licensees and servers of the establishment.
Question 30 | Patron A and Patron B are on a date. While Patron A is in the washroom, Patron B asks the server to add a shot of Vodka to Patron A’s iced tea. Patron B insists that Patron A had asked for the addition. What should the server do?
Refuse to add the shot until Patron A asks directly.
Question 31 | True or False: Staff are allowed to consume up to one standard drink while on a break.
False
Question 32 | What should the server do if they suspect a patron has alcohol poisoning?
Call 911.
Question 33 | Why might it be considered unsafe to mix alcohol with caffeinated drinks?
Caffeine masks the visible effects of alcohol.
Question 34 | A suspected minor presents to a liquor primary establishment with a British Columbia Driver’s Licence indicating he is 22 years old. The staff member suspects the ID is fake. What should the staff member do?
Refuse to serve the individual.
Question 35 | An individual orders a pitcher of beer at last call. What action might be best for the server to take?
Offer the individual a single serving of beer instead.
以上就是這次遇到的考題＋解答 ，給大家參考！
⚠️ 還是要聲明，這邊的考試技巧純粹是為了「快速取得證照」給的建議，還是希望大家認真看完教學影片好好作答！祝大家考試順利 😀
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